Finbriva

Account and Data Deletion

Finbriva users can request deletion of their account access and eligible personal data for the Finbriva web platform, organisation portals, and custom app projects. Finbriva currently supports Ghana-only lending and savings providers.

Last updated: June 20, 2026

How to Request Deletion

Email niinortey@n-qube.com with the subject line "Finbriva account deletion request". Include the phone number or email address used to sign in, your full name, and the organisation connected to your Finbriva account. You may also request deletion through your Ghana-based organisation administrator.

What We Delete

After verifying the request, Finbriva removes or deactivates eligible account access, profile details, contact details, and app-session data that are no longer required to provide the service.

What May Be Kept

Some financial records, savings records, repayment records, audit logs, dispute records, and compliance records may be retained when required for legal, security, fraud-prevention, accounting, Ghana lending-provider compliance, or organisation audit purposes. Retained records are limited to the purpose that requires retention.

Processing Time

Finbriva aims to review deletion requests within 30 days. If a request must be handled by a connected organisation or retained records apply, we will explain the next step or retention reason by email.